Will Artificial Intelligence Replace Human Insurance Brokers?

In today’s rapidly advancing technological landscape, the fear of job displacement due to artificial intelligence (AI) has become a prevalent concern. However, I firmly believe that AI is not here to replace people; rather, it is here to enhance their abilities and transform the way we work together. This is particularly true in industries like insurance, where trust and relationships play a vital role.

Reflecting on my father’s days as an insurance broker, he always emphasized the importance of building meaningful connections with his clients. He would spend time with them, get to know their families, hobbies, beliefs, and values. This foundation of trust was crucial for providing sound consultations, especially when discussing sensitive topics like insurance coverage for life’s uncertainties. The human touch he brought to his profession cannot be replicated by algorithms.