- E-commerce companies eBay and Shopify are both building tools that enable online sellers to use AI.
- eBay chief AI officer Nitzan Mekel-Bobrov said he sees AI bringing a “paradigm shift” to e-commerce.
- Mekel-Bobrov said he expects AI to “completely transform e-commerce” in three phases.
Nitzan Mekel-Bobrov joined eBay as the company’s first chief AI officer in 2021. The new role was an evolution of what was previously the chief scientist position and a signal of how seriously the e-commerce marketplace company is taking AI.
eBay is bringing AI to both sides of the e-commerce equation, innovating for both buyers and sellers on its platform. Its AI initiatives have included generative AI tools to make it easier to list products, a new 3D imaging tool, natural language search to improve search results for buyers, and AI-powered expert content for product categories like electronics and motor parts.
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