Missed Payments May Count Toward Student Loan Forgiveness Due To Servicer Errors, But Questions Remain

The Education Department is doing some damage control following widespread reports of student loan payment processing errors.

As loan servicing problems mount, some individuals are being forced into an administrative forbearance, which historically has halted a borrower’s progress toward student loan forgiveness under critical programs. But according to an announcement this week by department officials, for some borrowers these months of non-payment may still count.