The final quarter of the retailing year is when the industry takes account of the damage inflicted on bottom lines by the stubborn problem of returns. This fiscal year (ending Jan. 31 for most retail companies and brands) will by all accounts be a record, estimated by the National Retail Federation to exceed $816 billion worth of merchandise.
That’s about 16% of total retail sales for the year being returns, up from about 10% two years ago.
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