Generative artificial intelligence tools such as ChatGPT have a beneficial impact on customer service workers that can boost their productivity and improve how customers treat the workers, according to a landmark study.
“The emergence of generative artificial intelligence (AI) has attracted significant attention, but there have been few studies of its economic impact,” a working paper from the National Bureau of Economic Research r
Support authors and subscribe to content
This is premium stuff. Subscribe to read the entire article.
Login if you have purchased