Topline
American Airlines has been hit with a $4.1 million fine, the largest ever for violating the Department of Transportation’s delay rules and keeping thousands of customers stuck on the tarmac for more than three hours without letting them deplane and, in one case, failing to provide food or water to the people suck on board.
Key Facts
More than 5,800 passengers were stuck aboard one of 43 domestic flights that sat on a tarmac for more than three hours between 2018 and 2021, the DOT reported, most of which occurred at Dallas Fort Worth International Airport, American Airlines’ hub.
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