Amazon CEO Jassy strikes cautious tone in letter, predicts generative AI will ‘transform’ customer experience

Amazon CEO Andy Jassy is vowing to shareholders that his company’s heavy investments in Large Language Models and Generative AI is going to “transform and improve virtually every customer experience.” 

Jassy made the declaration in his newly-published 2022 letter to shareholders, in which he stuck a cautious but optimistic tone for Amazon’s future business dealings and called last year “one of the harder macroeconomic years in recent memory