Generational divides run deep in use of AI tools, Salesforce research finds

New research from Salesforce is shedding light on the divide between consumers who have used generative artificial intelligence (AI) tools and those who have not, along with stragglers’ apprehensions and generational differences in using AI tools.

Salesforce’s survey found that 51% of the general population has never used generative AI while 49% has used the technology. Within the group of those who have used AI, over one-third use generative AI every day while about two-thirds use AI weekl