Rooted in a rich legacy of safeguarding people’s wellbeing, the insurance sector has long been plagued by archaic systems, tracing back to paper-based operations that persist even today in some corners. Cumbersome processes involving paper contracts, correspondence, and manual claims handling have resulted in layers of bureaucracy and inefficiencies that have marred customer relationships.
While other industries swiftly embraced digitalization, insurance lagged behind. The industry first adopted desktop software and proprietary servers, and now for a large part online cloud-based platforms. These advancements undoubtedly made insurance better for everyone.
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