A consumer group is calling for stronger action against airlines who cancel flights and fail to give refunds, saying no UK airline has been fined in 20 years

• UK airlines should face stricter rules over cancellations and giving refunds, a consumer group says.
• Which? says 2.3 million people in the UK weren’t refunded for flights they couldn’t take in the pandemic. 
• But the US just fined British Airways $1.1 million for delaying refunds since the pandemic. 

Consumer group Which? is calling for stricter regulation of airlines operating in the UK and stronger fines against them, saying airlines have engaged in ‘unlawful’ behavior for 20 years. 

Which? said Friday in a press release that UK airlines have escaped financial penalties and fines for 20 years since the Civil Aviation Authority was given the power to apply enforcement on airlines in 2003.