A man whose Tesla Model Y caught fire on a California highway says customer service asked him to haul the burned husk of his car to their service center

• Bishal Malla thought he had a flat tire when he felt his Tesla shaking. Minutes later, it was aflame.
• Customer service was unhelpful, he said. One agent suggested that he bring his burned car in.
• “All I need is the answer from them and protect others to not go through the same issue,” he said.

When his Tesla went up in flames, Bishal Malla contacted the company’s customer service hoping for answers. Instead, he was met with silence and one absurd recommendation to drag his burnt car to a Tesla servicing center. 

Malla, a California resident, was out running errands in his Tesla on May 6. As he was about to enter Highway 99, he felt his car shaking, after which he got out to check for a flat tire.