CEO admits her airline ‘let you down in many ways’ and asks customers for patience to ‘earn your trust back’

• New Qantas CEO Vanessa Hudson apologized for the series of scandals involving the Australian airline.
• The carrier is facing penalties for laying off thousands of staff and selling tickets on canceled flights.
• Hudson said regaining trust would “take time and I ask for your patience.” 

The new CEO of Qantas has issued an apology to customers, admitting that the airline hadn’t “delivered the way we should have and we have often been hard to deal with.”

“We have let you down in many ways and for that I am sorry,” Vanessa Hudson said in a video posted to the company’s social media accounts.