Shopify Support Division Reorg Raises Employee Concerns

Shopify is planning a reorganization of its Support division, and employees worry cuts are on the way.

In an update posted to Shopify’s internal Workplace page on April 25, Support director David Kohl wrote that the organization’s structure had stayed “largely the same” despite experimentation with AI over the last year. Support is responsible for troubleshooting issues for Shopify’s millions of merchants.