AI is a new frontier and can be potentially extremely helpful in healthcare. Assembling all known information to solve a problem could benefit many. But there is a dark side to AI, which many have predicted. When it comes to health insurance and denials of care to patients, AI has already triggered a class action lawsuit.
As reported in ALM Benefits Pro, a class action lawsuit has been filed against UnitedHealthcare, one of the largest Medicare Advantage Plan insurers, for using artificial intelligence in an algorithm that wrongfully denied care to many. Quoting from the Introduction in that lawsuit, the plaintiffs allege:
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